## Clarifai Status - Incident History ### General Model Outage **Date:** March 17, 2026 14:03 EDT **Status:** Resolved General image recognition and embedding models had a down-time from 10:30am EST - 3:40pm EST on Monday March 16, 2026. This is proactively identified and resolved by our Engineering team. The models are up and running now. [Incident Link](https://status.clarifai.com/incidents/5z6fct6dc93d) ### Upgrade prod DB **Date:** October 30, 2021 12:52 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** October 30, 2021 10:11 EDT **Status:** Verifying Verification is currently underway for the maintenance items. **Date:** October 30, 2021 09:15 EDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. **Date:** October 30, 2021 09:13 EDT **Status:** Scheduled We will be doing a scheduled upgrade for our production DB. [Incident Link](https://status.clarifai.com/incidents/4lclw4gp4q51) ### Clarifai documentation at https://docs.clarifai.com/ is down **Date:** October 14, 2021 11:23 EDT **Status:** Resolved This incident has been resolved. **Date:** October 14, 2021 11:15 EDT **Status:** Update While we are working with gitbook to fix the issue, we found a workaround. Go to the [Clarifai API Guide](https://docs.clarifai.com/api-guide/api-overview/api-clients) (it should be accessible) and then click 'Clarifai Guide' on the top-left corner. It should take you to the [Clarifai Documentation](https://docs.clarifai.com/). **Date:** October 13, 2021 09:43 EDT **Status:** Identified Due to issues on gitbook host, our documentation is not available. We are working with gitbook on resolving this issue. [Incident Link](https://status.clarifai.com/incidents/9sbhk3gkwghs) ### Failures for search and predict operations **Date:** October 8, 2021 06:05 EDT **Status:** Resolved Issues was identified. All services are operational now. **Date:** October 8, 2021 05:49 EDT **Status:** Investigating We are currently investigating this issue. [Incident Link](https://status.clarifai.com/incidents/9nfz94jx679l) ### Cannot login to Portal **Date:** April 26, 2021 09:52 EDT **Status:** Resolved This incident has been resolved. **Date:** April 26, 2021 09:32 EDT **Status:** Identified The issue has been identified and a fix is being implemented. **Date:** April 26, 2021 09:15 EDT **Status:** Update We are continuing to investigate this issue. **Date:** April 26, 2021 09:14 EDT **Status:** Investigating User cannot login to portal and SSO buttons (Google, Github) are not appearing on login screen. [Incident Link](https://status.clarifai.com/incidents/0g5brf832q6m) ### Database issues affecting input loading **Date:** April 21, 2021 22:26 EDT **Status:** Resolved This incident has been resolved. **Date:** April 21, 2021 22:24 EDT **Status:** Monitoring A fix has been implemented and we are monitoring the results. **Date:** April 21, 2021 12:24 EDT **Status:** Update We are continuing to work on a fix for this issue. **Date:** April 21, 2021 12:22 EDT **Status:** Update We are continuing to work on a fix for this issue. **Date:** April 21, 2021 12:08 EDT **Status:** Update At 6:30 am EDT, we experienced an outage on a database node as a result of an automated failover on a redundant node. This outage is affecting all customers and is currently preventing write and search operations on our cloud platform. All prediction operations continue to function normally. [Incident Link](https://status.clarifai.com/incidents/t2f6fs7slnr4) ### Database Maintenance **Date:** December 2, 2020 00:00 EST **Status:** Completed The scheduled maintenance has been completed. **Date:** December 1, 2020 19:00 EST **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. **Date:** November 30, 2020 11:11 EST **Status:** Scheduled We are always trying to improve your user experience, and this sometimes requires a bit of downtime. We want to inform you of planned maintenance taking place on Tuesday, December 1 from 7pm-12am EST. [Incident Link](https://status.clarifai.com/incidents/d5920jby4m6c) ### Portal Maintenance **Date:** October 26, 2020 23:00 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** October 26, 2020 21:00 EDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. **Date:** October 23, 2020 11:43 EDT **Status:** Scheduled We are always trying to improve your user experience, and this sometimes requires a bit of downtime. [Incident Link](https://status.clarifai.com/incidents/vkp8ch5xwv91) ### Scheduled Database Maintenance **Date:** March 25, 2019 20:00 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** March 25, 2019 19:01 EDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. **Date:** March 25, 2019 16:16 EDT **Status:** Scheduled We will be undergoing necessary maintenance to our backend infrastructure. [Incident Link](https://status.clarifai.com/incidents/ysk1hw91rr3b) ### System-wide issues affecting Visual Search and Input operations **Date:** March 12, 2019 12:00 EDT **Status:** Resolved The fix from earlier today has been verified as stable. All systems are running normally now. **Date:** March 12, 2019 11:15 EDT **Status:** Monitoring A fix has been implemented by our vendor and we are continuing to monitor it. **Date:** March 12, 2019 10:57 EDT **Status:** Identified We noticed that our visual search and input functionality was failing. [Incident Link](https://status.clarifai.com/incidents/kq2sbs8308yq) ### Visual Search Issues **Date:** November 21, 2018 15:34 EST **Status:** Resolved All visual search operations are running as expected. **Date:** November 21, 2018 13:37 EST **Status:** Investigating We have been experiencing issues with our Visual Search platform. [Incident Link](https://status.clarifai.com/incidents/rhpbf9qt68zm) ### Scheduled database maintenance **Date:** September 10, 2018 10:00 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** September 10, 2018 09:00 EDT **Status:** In progress Scheduled maintenance is currently in progress. **Date:** September 9, 2018 00:17 EDT **Status:** Scheduled We will be undergoing necessary maintenance to our backend infrastructure, which will ultimately strengthen it. [Incident Link](https://status.clarifai.com/incidents/l8jr2y1935n3) ### Visual Search Latency **Date:** August 29, 2018 00:04 EDT **Status:** Resolved This incident has been resolved. **Date:** August 28, 2018 23:33 EDT **Status:** Monitoring Additional Visual Search capacity has been added. **Date:** August 28, 2018 22:29 EDT **Status:** Investigating Our engineering team has identified an issue related to Visual Search. [Incident Link](https://status.clarifai.com/incidents/f85gwpx54qj4) ### Scheduled Database Upgrade **Date:** August 2, 2018 10:00 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** August 2, 2018 09:00 EDT **Status:** In progress Scheduled maintenance is currently in progress. **Date:** August 1, 2018 18:22 EDT **Status:** Scheduled We will be undergoing necessary maintenance to our backend infrastructure. [Incident Link](https://status.clarifai.com/incidents/yl8m57mwp4dh) ### Scheduled API Maintenance - GDPR **Date:** May 24, 2018 21:10 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** May 24, 2018 21:00 EDT **Status:** In progress Scheduled maintenance is currently in progress. **Date:** May 22, 2018 16:53 EDT **Status:** Scheduled In preparation for GDPR compliance Clarifai API services is planning a short downtime. [Incident Link](https://status.clarifai.com/incidents/2s4rwdy9bhj3) ### Intermittent issues this morning **Date:** April 20, 2018 12:56 EDT **Status:** Resolved Around 6:00am EDT we started to experience some issues with our Custom Training, Visual Search and Explorer UI tools that would have likely interrupted access to them. [Incident Link](https://status.clarifai.com/incidents/grszjk6741vw) ### Explorer, Training and Search Down **Date:** April 18, 2018 16:42 EDT **Status:** Resolved This incident has been resolved. **Date:** April 18, 2018 16:14 EDT **Status:** Monitoring A fix has been applied and all systems are running normally again. **Date:** April 18, 2018 15:48 EDT **Status:** Investigating We started to experience similar issues to yesterday's outage and are actively pursuing a fix. [Incident Link](https://status.clarifai.com/incidents/gvmkfdvfrmbq) ### Partial System Outage **Date:** April 17, 2018 19:27 EDT **Status:** Resolved This incident has been resolved. **Date:** April 17, 2018 19:25 EDT **Status:** Monitoring We have successfully restored service to the affected areas and are monitoring to ensure stability. **Date:** April 17, 2018 19:04 EDT **Status:** Identified We have identified the root cause of today's issues and are currently working on a fix. [Incident Link](https://status.clarifai.com/incidents/ptjqjhtf8rd5) ### Partial Outage **Date:** March 27, 2018 17:54 EDT **Status:** Resolved We are still waiting on a root cause and will update with our postmortem. **Date:** March 27, 2018 17:20 EDT **Status:** Monitoring Service was restored. **Date:** March 27, 2018 16:54 EDT **Status:** Investigating We noticed a spike in gateway timeout errors. [Incident Link](https://status.clarifai.com/incidents/0080973x1d5x) ### Amazon RDS version upgrade **Date:** February 28, 2018 02:00 EST **Status:** Completed The scheduled maintenance has been completed. **Date:** February 28, 2018 01:30 EST **Status:** In progress Scheduled maintenance is currently in progress. **Date:** February 28, 2018 01:15 EST **Status:** Scheduled During this timespan Amazon will be making upgrades to their back-end systems. [Incident Link](https://status.clarifai.com/incidents/fqf7p3nr1jz1) ### Partial Visual Search Outage **Date:** January 24, 2018 18:12 EST **Status:** Resolved The issue has been resolved and all search operations should be working again. **Date:** January 24, 2018 16:05 EST **Status:** Investigating We are currently experiencing issues with our Search platform. [Incident Link](https://status.clarifai.com/incidents/2vdqhpmt1rvz) ### Database Deadlocked **Date:** December 20, 2017 18:56 EST **Status:** Resolved The issue should now be resolved. **Date:** December 20, 2017 18:54 EST **Status:** Investigating We are currently investigating some database issues. [Incident Link](https://status.clarifai.com/incidents/33vzshvlrk67) ### Minor System Outage **Date:** December 14, 2017 19:12 EST **Status:** Resolved The issue has now been resolved. **Date:** December 14, 2017 19:06 EST **Status:** Monitoring We've identified that the problem is on the vendor's end. **Date:** December 14, 2017 18:52 EST **Status:** Investigating We discovered that database read/writes were failing. [Incident Link](https://status.clarifai.com/incidents/xd94m110mxdx) ### Database Maintenance **Date:** November 21, 2017 00:51 EST **Status:** Resolved Due to a required database update, we needed to pause all requests involving database changes. [Incident Link](https://status.clarifai.com/incidents/3sgfhrvpzzxc)