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Clarifai Status - Incident History
General Model Outage
Date: March 17, 2026 14:03 EDT
Status: Resolved
General image recognition and embedding models had a down-time from 10:30am EST - 3:40pm EST on Monday March 16, 2026. This is proactively identified and resolved by our Engineering team. The models are up and running now.
Incident Link
Upgrade prod DB
Date: October 30, 2021 12:52 EDT
Status: Completed
The scheduled maintenance has been completed.
Date: October 30, 2021 10:11 EDT
Status: Verifying
Verification is currently underway for the maintenance items.
Date: October 30, 2021 09:15 EDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: October 30, 2021 09:13 EDT
Status: Scheduled
We will be doing a scheduled upgrade for our production DB.
Incident Link
Clarifai documentation at https://docs.clarifai.com/ is down
Date: October 14, 2021 11:23 EDT
Status: Resolved
This incident has been resolved.
Date: October 14, 2021 11:15 EDT
Status: Update
While we are working with gitbook to fix the issue, we found a workaround. Go to the Clarifai API Guide (it should be accessible) and then click 'Clarifai Guide' on the top-left corner. It should take you to the Clarifai Documentation.
Date: October 13, 2021 09:43 EDT
Status: Identified
Due to issues on gitbook host, our documentation is not available. We are working with gitbook on resolving this issue.
Incident Link
Failures for search and predict operations
Date: October 8, 2021 06:05 EDT
Status: Resolved
Issues was identified. All services are operational now.
Date: October 8, 2021 05:49 EDT
Status: Investigating
We are currently investigating this issue.
Incident Link
Cannot login to Portal
Date: April 26, 2021 09:52 EDT
Status: Resolved
This incident has been resolved.
Date: April 26, 2021 09:32 EDT
Status: Identified
The issue has been identified and a fix is being implemented.
Date: April 26, 2021 09:15 EDT
Status: Update
We are continuing to investigate this issue.
Date: April 26, 2021 09:14 EDT
Status: Investigating
User cannot login to portal and SSO buttons (Google, Github) are not appearing on login screen.
Incident Link
Database issues affecting input loading
Date: April 21, 2021 22:26 EDT
Status: Resolved
This incident has been resolved.
Date: April 21, 2021 22:24 EDT
Status: Monitoring
A fix has been implemented and we are monitoring the results.
Date: April 21, 2021 12:24 EDT
Status: Update
We are continuing to work on a fix for this issue.
Date: April 21, 2021 12:22 EDT
Status: Update
We are continuing to work on a fix for this issue.
Date: April 21, 2021 12:08 EDT
Status: Update
At 6:30 am EDT, we experienced an outage on a database node as a result of an automated failover on a redundant node. This outage is affecting all customers and is currently preventing write and search operations on our cloud platform. All prediction operations continue to function normally.
Incident Link
Database Maintenance
Date: December 2, 2020 00:00 EST
Status: Completed
The scheduled maintenance has been completed.
Date: December 1, 2020 19:00 EST
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: November 30, 2020 11:11 EST
Status: Scheduled
We are always trying to improve your user experience, and this sometimes requires a bit of downtime. We want to inform you of planned maintenance taking place on Tuesday, December 1 from 7pm-12am EST.
Incident Link
Portal Maintenance
Date: October 26, 2020 23:00 EDT
Status: Completed
The scheduled maintenance has been completed.
Date: October 26, 2020 21:00 EDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: October 23, 2020 11:43 EDT
Status: Scheduled
We are always trying to improve your user experience, and this sometimes requires a bit of downtime.
Incident Link
Scheduled Database Maintenance
Date: March 25, 2019 20:00 EDT
Status: Completed
The scheduled maintenance has been completed.
Date: March 25, 2019 19:01 EDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: March 25, 2019 16:16 EDT
Status: Scheduled
We will be undergoing necessary maintenance to our backend infrastructure.
Incident Link
System-wide issues affecting Visual Search and Input operations
Date: March 12, 2019 12:00 EDT
Status: Resolved
The fix from earlier today has been verified as stable. All systems are running normally now.
Date: March 12, 2019 11:15 EDT
Status: Monitoring
A fix has been implemented by our vendor and we are continuing to monitor it.
Date: March 12, 2019 10:57 EDT
Status: Identified
We noticed that our visual search and input functionality was failing.
Incident Link
Visual Search Issues
Date: November 21, 2018 15:34 EST
Status: Resolved
All visual search operations are running as expected.
Date: November 21, 2018 13:37 EST
Status: Investigating
We have been experiencing issues with our Visual Search platform.
Incident Link
Scheduled database maintenance
Date: September 10, 2018 10:00 EDT
Status: Completed
The scheduled maintenance has been completed.
Date: September 10, 2018 09:00 EDT
Status: In progress
Scheduled maintenance is currently in progress.
Date: September 9, 2018 00:17 EDT
Status: Scheduled
We will be undergoing necessary maintenance to our backend infrastructure, which will ultimately strengthen it.
Incident Link
Visual Search Latency
Date: August 29, 2018 00:04 EDT
Status: Resolved
This incident has been resolved.
Date: August 28, 2018 23:33 EDT
Status: Monitoring
Additional Visual Search capacity has been added.
Date: August 28, 2018 22:29 EDT
Status: Investigating
Our engineering team has identified an issue related to Visual Search.
Incident Link
Scheduled Database Upgrade
Date: August 2, 2018 10:00 EDT
Status: Completed
The scheduled maintenance has been completed.
Date: August 2, 2018 09:00 EDT
Status: In progress
Scheduled maintenance is currently in progress.
Date: August 1, 2018 18:22 EDT
Status: Scheduled
We will be undergoing necessary maintenance to our backend infrastructure.
Incident Link
Scheduled API Maintenance - GDPR
Date: May 24, 2018 21:10 EDT
Status: Completed
The scheduled maintenance has been completed.
Date: May 24, 2018 21:00 EDT
Status: In progress
Scheduled maintenance is currently in progress.
Date: May 22, 2018 16:53 EDT
Status: Scheduled
In preparation for GDPR compliance Clarifai API services is planning a short downtime.
Incident Link
Intermittent issues this morning
Date: April 20, 2018 12:56 EDT
Status: Resolved
Around 6:00am EDT we started to experience some issues with our Custom Training, Visual Search and Explorer UI tools that would have likely interrupted access to them.
Incident Link
Explorer, Training and Search Down
Date: April 18, 2018 16:42 EDT
Status: Resolved
This incident has been resolved.
Date: April 18, 2018 16:14 EDT
Status: Monitoring
A fix has been applied and all systems are running normally again.
Date: April 18, 2018 15:48 EDT
Status: Investigating
We started to experience similar issues to yesterday's outage and are actively pursuing a fix.
Incident Link
Partial System Outage
Date: April 17, 2018 19:27 EDT
Status: Resolved
This incident has been resolved.
Date: April 17, 2018 19:25 EDT
Status: Monitoring
We have successfully restored service to the affected areas and are monitoring to ensure stability.
Date: April 17, 2018 19:04 EDT
Status: Identified
We have identified the root cause of today's issues and are currently working on a fix.
Incident Link
Partial Outage
Date: March 27, 2018 17:54 EDT
Status: Resolved
We are still waiting on a root cause and will update with our postmortem.
Date: March 27, 2018 17:20 EDT
Status: Monitoring
Service was restored.
Date: March 27, 2018 16:54 EDT
Status: Investigating
We noticed a spike in gateway timeout errors.
Incident Link
Amazon RDS version upgrade
Date: February 28, 2018 02:00 EST
Status: Completed
The scheduled maintenance has been completed.
Date: February 28, 2018 01:30 EST
Status: In progress
Scheduled maintenance is currently in progress.
Date: February 28, 2018 01:15 EST
Status: Scheduled
During this timespan Amazon will be making upgrades to their back-end systems.
Incident Link
Partial Visual Search Outage
Date: January 24, 2018 18:12 EST
Status: Resolved
The issue has been resolved and all search operations should be working again.
Date: January 24, 2018 16:05 EST
Status: Investigating
We are currently experiencing issues with our Search platform.
Incident Link
Database Deadlocked
Date: December 20, 2017 18:56 EST
Status: Resolved
The issue should now be resolved.
Date: December 20, 2017 18:54 EST
Status: Investigating
We are currently investigating some database issues.
Incident Link
Minor System Outage
Date: December 14, 2017 19:12 EST
Status: Resolved
The issue has now been resolved.
Date: December 14, 2017 19:06 EST
Status: Monitoring
We've identified that the problem is on the vendor's end.
Date: December 14, 2017 18:52 EST
Status: Investigating
We discovered that database read/writes were failing.
Incident Link
Database Maintenance
Date: November 21, 2017 00:51 EST
Status: Resolved
Due to a required database update, we needed to pause all requests involving database changes.
Incident Link