# Clarifai Status - Incident History ## Incident/290642312 **Date:** Mar 17, 2026 14:03 EDT **Status:** Resolved General image recognition and embedding models had a down-time from 10:30am EST - 3:40pm EST on Monday March 16, 2026. This is proactively identified and resolved by our Engineering team. The models are up and running now. --- ## Incident/8356710 **Date:** Oct 30, 2021 12:52 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** Oct 30, 2021 10:11 EDT **Status:** Verifying Verification is currently underway for the maintenance items. **Date:** Oct 30, 2021 09:15 EDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. **Date:** Oct 30, 2021 09:13 EDT **Status:** Scheduled We will be doing a scheduled upgrade for our production DB. --- ## Incident/8219231 **Date:** Oct 14, 2021 11:23 EDT **Status:** Resolved This incident has been resolved. **Date:** Oct 14, 2021 11:15 EDT **Status:** Update While we are working with gitbook to fix the issue, we found a workaround. Go to the [API Guide](https://docs.clarifai.com/api-guide/api-overview/api-clients) (it should be accessible) and then click 'Clarifai Guide' on the top-left corner. It should take you to the [Clarifai Documentation](https://docs.clarifai.com/). **Date:** Oct 13, 2021 09:43 EDT **Status:** Identified Due to issues on gitbook host, our documentation is not available. We are working with gitbook on resolving this issue. --- ## Incident/8182691 **Date:** Oct 8, 2021 06:05 EDT **Status:** Resolved Issues were identified. All services are operational now. **Date:** Oct 8, 2021 05:49 EDT **Status:** Investigating We are currently investigating this issue. --- ## Incident/6844493 **Date:** Apr 26, 2021 09:52 EDT **Status:** Resolved This incident has been resolved. **Date:** Apr 26, 2021 09:32 EDT **Status:** Identified The issue has been identified and a fix is being implemented. **Date:** Apr 26, 2021 09:15 EDT **Status:** Update We are continuing to investigate this issue. **Date:** Apr 26, 2021 09:14 EDT **Status:** Investigating User cannot login to portal and SSO buttons (Google, Github) are not appearing on login screen. --- ## Incident/6805864 **Date:** Apr 21, 2021 22:26 EDT **Status:** Resolved This incident has been resolved. **Date:** Apr 21, 2021 22:24 EDT **Status:** Monitoring A fix has been implemented and we are monitoring the results. **Date:** Apr 21, 2021 12:24 EDT **Status:** Update We are continuing to work on a fix for this issue. **Date:** Apr 21, 2021 12:22 EDT **Status:** Update We are continuing to work on a fix for this issue. **Date:** Apr 21, 2021 12:08 EDT **Status:** Update At 6:30 am EDT, we experienced an outage on a database node as a result of an automated failover on a redundant node. This outage is affecting all customers and is currently preventing write and search operations on our cloud platform. All prediction operations continue to function normally. --- ## Incident/5689344 **Date:** Dec 2, 2020 00:00 EST **Status:** Completed The scheduled maintenance has been completed. **Date:** Dec 1, 2020 19:00 EST **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. **Date:** Nov 30, 2020 11:11 EST **Status:** Scheduled We are always trying to improve your user experience, and this sometimes requires a bit of downtime. --- ## Incident/5397560 **Date:** Oct 26, 2020 23:00 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** Oct 26, 2020 21:00 EDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. **Date:** Oct 23, 2020 11:43 EDT **Status:** Scheduled We are always trying to improve your user experience, and this sometimes requires a bit of downtime. --- ## Incident/2286719 **Date:** Mar 25, 2019 20:00 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** Mar 25, 2019 19:01 EDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. **Date:** Mar 25, 2019 16:16 EDT **Status:** Scheduled We will be undergoing necessary maintenance to our backend infrastructure, which will ultimately strengthen it and make it more robust for the long term. --- ## Incident/2255948 **Date:** Mar 12, 2019 12:00 EDT **Status:** Resolved The fix from earlier today has been verified as stable. All systems are running normally now. **Date:** Mar 12, 2019 11:15 EDT **Status:** Monitoring A fix has been implemented by our vendor and we are continuing to monitor it. **Date:** Mar 12, 2019 10:57 EDT **Status:** Identified We noticed that our visual search and input functionality was failing and traced the cause back to a 3rd-party vendor. --- ## Incident/2092915 **Date:** Dec 11, 2018 14:21 EST **Status:** Resolved This incident has been resolved. **Date:** Dec 11, 2018 11:52 EST **Status:** Monitoring We have identified the source of the issue and have implemented a fix for it. **Date:** Dec 11, 2018 11:09 EST **Status:** Investigating We have been experiencing issues with our Visual Search platform. --- ## Incident/2054315 **Date:** Nov 21, 2018 15:34 EST **Status:** Resolved All visual search operations are running as expected again. **Date:** Nov 21, 2018 13:37 EST **Status:** Investigating We have been experiencing issues with our Visual Search platform. --- ## Incident/1898700 **Date:** Sep 10, 2018 10:00 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** Sep 10, 2018 09:00 EDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ## Incident/1882751 **Date:** Aug 29, 2018 00:04 EDT **Status:** Resolved This incident has been resolved. **Date:** Aug 28, 2018 23:33 EDT **Status:** Monitoring Additional Visual Search capacity has been added and our engineering team is monitoring request latency. --- ## Incident/1841471 **Date:** Aug 2, 2018 10:00 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** Aug 2, 2018 09:00 EDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ## Incident/1739332 **Date:** May 24, 2018 21:10 EDT **Status:** Completed The scheduled maintenance has been completed. **Date:** May 24, 2018 21:00 EDT **Status:** In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ## Incident/1698690 **Date:** Apr 20, 2018 12:56 EDT **Status:** Resolved Around 6:00am EDT we started to experience some issues with our Custom Training, Visual Search and Explorer UI tools that would have likely interrupted access to them. --- ## Incident/1695200 **Date:** Apr 18, 2018 16:42 EDT **Status:** Resolved This incident has been resolved. **Date:** Apr 18, 2018 16:14 EDT **Status:** Monitoring A fix has been applied and all systems are running normally again. --- ## Incident/1693528 **Date:** Apr 17, 2018 19:27 EDT **Status:** Resolved This incident has been resolved. **Date:** Apr 17, 2018 19:25 EDT **Status:** Monitoring We have successfully restored service to the affected areas and are monitoring to ensure that it remains stable. --- ## Incident/1661816 **Date:** Mar 27, 2018 17:54 EDT **Status:** Resolved We are still waiting on a root cause and will update with our postmortem accordingly. **Date:** Mar 27, 2018 17:20 EDT **Status:** Monitoring Service was restored around 5:11 p.m. EST. --- ## Incident/1621312 **Date:** Feb 28, 2018 02:00 EST **Status:** Completed The scheduled maintenance has been completed. --- ## Incident/1576623 **Date:** Jan 24, 2018 18:12 EST **Status:** Resolved The issue has been resolved and all search operations should be working again. --- ## Incident/1543301 **Date:** Dec 20, 2017 18:56 EST **Status:** Resolved The issue should now be resolved.