Clarifai Status - Incident History

Incident/290642312

Date: Mar 17, 2026 14:03 EDT
Status: Resolved
General image recognition and embedding models had a down-time from 10:30am EST - 3:40pm EST on Monday March 16, 2026. This is proactively identified and resolved by our Engineering team. The models are up and running now.

Incident/8356710

Date: Oct 30, 2021 12:52 EDT
Status: Completed
The scheduled maintenance has been completed.

Date: Oct 30, 2021 10:11 EDT
Status: Verifying
Verification is currently underway for the maintenance items.

Date: Oct 30, 2021 09:15 EDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Date: Oct 30, 2021 09:13 EDT
Status: Scheduled
We will be doing a scheduled upgrade for our production DB.

Incident/8219231

Date: Oct 14, 2021 11:23 EDT
Status: Resolved
This incident has been resolved.

Date: Oct 14, 2021 11:15 EDT
Status: Update
While we are working with gitbook to fix the issue, we found a workaround. Go to the API Guide (it should be accessible) and then click 'Clarifai Guide' on the top-left corner. It should take you to the Clarifai Documentation.

Date: Oct 13, 2021 09:43 EDT
Status: Identified
Due to issues on gitbook host, our documentation is not available. We are working with gitbook on resolving this issue.

Incident/8182691

Date: Oct 8, 2021 06:05 EDT
Status: Resolved
Issues were identified. All services are operational now.

Date: Oct 8, 2021 05:49 EDT
Status: Investigating
We are currently investigating this issue.

Incident/6844493

Date: Apr 26, 2021 09:52 EDT
Status: Resolved
This incident has been resolved.

Date: Apr 26, 2021 09:32 EDT
Status: Identified
The issue has been identified and a fix is being implemented.

Date: Apr 26, 2021 09:15 EDT
Status: Update
We are continuing to investigate this issue.

Date: Apr 26, 2021 09:14 EDT
Status: Investigating
User cannot login to portal and SSO buttons (Google, Github) are not appearing on login screen.

Incident/6805864

Date: Apr 21, 2021 22:26 EDT
Status: Resolved
This incident has been resolved.

Date: Apr 21, 2021 22:24 EDT
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: Apr 21, 2021 12:24 EDT
Status: Update
We are continuing to work on a fix for this issue.

Date: Apr 21, 2021 12:22 EDT
Status: Update
We are continuing to work on a fix for this issue.

Date: Apr 21, 2021 12:08 EDT
Status: Update
At 6:30 am EDT, we experienced an outage on a database node as a result of an automated failover on a redundant node. This outage is affecting all customers and is currently preventing write and search operations on our cloud platform. All prediction operations continue to function normally.

Incident/5689344

Date: Dec 2, 2020 00:00 EST
Status: Completed
The scheduled maintenance has been completed.

Date: Dec 1, 2020 19:00 EST
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Date: Nov 30, 2020 11:11 EST
Status: Scheduled
We are always trying to improve your user experience, and this sometimes requires a bit of downtime.

Incident/5397560

Date: Oct 26, 2020 23:00 EDT
Status: Completed
The scheduled maintenance has been completed.

Date: Oct 26, 2020 21:00 EDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Date: Oct 23, 2020 11:43 EDT
Status: Scheduled
We are always trying to improve your user experience, and this sometimes requires a bit of downtime.

Incident/2286719

Date: Mar 25, 2019 20:00 EDT
Status: Completed
The scheduled maintenance has been completed.

Date: Mar 25, 2019 19:01 EDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Date: Mar 25, 2019 16:16 EDT
Status: Scheduled
We will be undergoing necessary maintenance to our backend infrastructure, which will ultimately strengthen it and make it more robust for the long term.

Incident/2255948

Date: Mar 12, 2019 12:00 EDT
Status: Resolved
The fix from earlier today has been verified as stable. All systems are running normally now.

Date: Mar 12, 2019 11:15 EDT
Status: Monitoring
A fix has been implemented by our vendor and we are continuing to monitor it.

Date: Mar 12, 2019 10:57 EDT
Status: Identified
We noticed that our visual search and input functionality was failing and traced the cause back to a 3rd-party vendor.

Incident/2092915

Date: Dec 11, 2018 14:21 EST
Status: Resolved
This incident has been resolved.

Date: Dec 11, 2018 11:52 EST
Status: Monitoring
We have identified the source of the issue and have implemented a fix for it.

Date: Dec 11, 2018 11:09 EST
Status: Investigating
We have been experiencing issues with our Visual Search platform.

Incident/2054315

Date: Nov 21, 2018 15:34 EST
Status: Resolved
All visual search operations are running as expected again.

Date: Nov 21, 2018 13:37 EST
Status: Investigating
We have been experiencing issues with our Visual Search platform.

Incident/1898700

Date: Sep 10, 2018 10:00 EDT
Status: Completed
The scheduled maintenance has been completed.

Date: Sep 10, 2018 09:00 EDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident/1882751

Date: Aug 29, 2018 00:04 EDT
Status: Resolved
This incident has been resolved.

Date: Aug 28, 2018 23:33 EDT
Status: Monitoring
Additional Visual Search capacity has been added and our engineering team is monitoring request latency.

Incident/1841471

Date: Aug 2, 2018 10:00 EDT
Status: Completed
The scheduled maintenance has been completed.

Date: Aug 2, 2018 09:00 EDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident/1739332

Date: May 24, 2018 21:10 EDT
Status: Completed
The scheduled maintenance has been completed.

Date: May 24, 2018 21:00 EDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident/1698690

Date: Apr 20, 2018 12:56 EDT
Status: Resolved
Around 6:00am EDT we started to experience some issues with our Custom Training, Visual Search and Explorer UI tools that would have likely interrupted access to them.

Incident/1695200

Date: Apr 18, 2018 16:42 EDT
Status: Resolved
This incident has been resolved.

Date: Apr 18, 2018 16:14 EDT
Status: Monitoring
A fix has been applied and all systems are running normally again.

Incident/1693528

Date: Apr 17, 2018 19:27 EDT
Status: Resolved
This incident has been resolved.

Date: Apr 17, 2018 19:25 EDT
Status: Monitoring
We have successfully restored service to the affected areas and are monitoring to ensure that it remains stable.

Incident/1661816

Date: Mar 27, 2018 17:54 EDT
Status: Resolved
We are still waiting on a root cause and will update with our postmortem accordingly.

Date: Mar 27, 2018 17:20 EDT
Status: Monitoring
Service was restored around 5:11 p.m. EST.

Incident/1621312

Date: Feb 28, 2018 02:00 EST
Status: Completed
The scheduled maintenance has been completed.

Incident/1576623

Date: Jan 24, 2018 18:12 EST
Status: Resolved
The issue has been resolved and all search operations should be working again.

Incident/1543301

Date: Dec 20, 2017 18:56 EST
Status: Resolved
The issue should now be resolved.